Troubleshooting Common Registration Issues
SMS code not arriving: Double-check the phone number format (include the UK dialling code if required). Some VOIP numbers are not accepted - use a real mobile SIM.
Email already registered: If the system flags your email as already in use, you may have an existing account. Use 'Forgot Password?' on the login screen to recover access. Creating duplicate accounts violates T&C and can result in account closure.
Form not submitting: Clear your browser cache or try a different browser. Ensure you have accepted both the Privacy Policy and the T&C checkboxes.
Age verification failure: You must be 18 or over. Date of birth entered must match your photo ID exactly.
Password and Account Security
Your password is case-sensitive. Choose one that is unique to Mega Riches - do not reuse passwords from other accounts. A minimum-length password with mixed characters reduces the risk of unauthorised access.
Mega Riches applies 128-bit SSL encryption to all traffic between your browser and the server. Access to personal data internally is restricted to staff on a need-to-know basis. If you suspect your account has been compromised, contact support immediately via Live Chat and request a password reset.
The platform integrates with GamStop: if you are registered with GamStop, your Mega Riches account will be automatically blocked at registration.