Common Login Problems and Fixes
Wrong password: The password field is case-sensitive. Check caps lock, try typing slowly, or reset via 'Forgot Password?'.
Email not recognised: Make sure you are using the exact email from registration. If you have multiple addresses, try each one. Mega Riches does not allow duplicate accounts per UKGC rules - each email maps to one account only.
Account suspended: If your account has been suspended for KYC non-completion or responsible gambling reasons (self-exclusion, GamStop registration), the login form will display a message. Contact support to clarify - do not attempt to create a new account, as this violates UKGC terms and can result in permanent exclusion.
Page not loading: Clear browser cache, try a different browser, or check your internet connection. The Mega Riches site uses 128-bit SSL encryption - if your browser flags the site as insecure, your network may be filtering it.
GamStop users: Mega Riches is integrated with GamStop. If you have registered with GamStop, access to your account is blocked automatically. Contact GamStop directly to manage your self-exclusion status.